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Gatehouse with light

Accessibility

Nottingham Castle is for everyone.

We have made an ongoing commitment, where possible, to remove and reduce any barriers you may face to visiting us. We have a wide range of access tools and, together with our trained and friendly team, we aim to provide a memorable and enjoyable visit for everybody.

General access information is available below, or please get in touch to discuss any potential access concerns that you may have before your visit.

Alternatively, you can read our full accessibility statement here.

Get in touch

Nottingham Castle Trust is proud to be a Disability Confident employer.
Disability Confident logo

Accessibility at a glance

wheelchair icon

Wheelchair friendly

Changing Places

Changing Places toilet

guide-dog

Support dogs welcome

  • Admission and concessions

    Concessions for disabled visitors are available. Essential companions will be admitted free of charge.

  • Assistance dogs

    Assistance and Support dogs are welcome in our grounds and the Castle. Water bowls for dogs are available at the Visitor Centre, Ducal Palace and Terrace Café.

  • Getting to Nottingham Castle

    Travel information is available on our Getting Here page, together with local accommodation options.

    Please note that due to health and safety reasons, we do not permit onsite parking at Nottingham Castle.

    There are 3 designated Blue Badge parking spaces on Castle Road directly outside the Castle (NG1 6AA), as well as 12 regular spaces, plus street parking near the college. These spaces are all free for Blue Badge holders.

    There is further Blue Badge parking available at St James’ Street Car Park (NG1 6EY), however this is charged at standard cost.

    The Castle is located on a hill, so there are a number of steep paths (the steepest is a 1 in 10 gradient). Please note some pathways do not have handrails.

    Our friendly team is happy to help you up to the Castle if you require support. We also have lift access inside Robin Hood Adventures. Just speak to a member of our Customer Services team on arrival if you require access.

    At the top of Castle Road, there is a dropped kerb with tactile paving for drop-offs.

  • Caves access

    We regret that our caves are inaccessible if you are a wheelchair user or have a disability that prevents you from accessing the steep passages of the cave network. Information on the varying length and ease of the cave tour routes is available on our Guided Tours page.

  • Changing Places toilet and accessible toilets

    There is a Changing Places toilet in the Gatehouse next to the Visitor Centre. Two accessible toilets in the Visitor Centre, and one on the ground floor of the Ducal Palace near the Terrace Café.

    Our Changing Places toilet is designed to support parents/essential companions of people with disabilities who require the use of a hoist, changing bench and/or centrally located toilet.

    If you do not have a Radar Key, please talk to our team in the Visitor Centre.

  • Queuing and seating

    You will find benches and seating across the site, and we have a limited number of portable stools available at the Visitor Centre and Information Desk in the Ducal Palace.

  • Accessible events

    Object handling stations are available daily with care from our friendly and trained team, together with tactile interpretation in some galleries.

    Please speak to our friendly admissions team for additional accessibility support on the day of your visit.

    Visit the What’s On page to view our events or sign up for regular updates on future events.

  • Playground access

    Hood’s Hideout adventure playground can be accessed via a gently sloping footpath and has been designed to be as wheelchair and pushchair friendly as possible.

  • Access for D/deaf and hard of hearing

    We have mobile induction loops in our Visitor Centre for those who need them.

    Certain members of our friendly team are Makaton trained. If you’d like to find out more, please do not hesitate to contact us. 

  • Website accessibility

    We are committed to providing you with a website that adheres to web accessibility standards. Find out more by reading our Website Accessibility Policy.

  • Our team

    Nottingham Castle Trust is proud to be a Disability Confident employer across all areas of its colleague teams and volunteers.Disability Confident logo

  • Sensory maps

    Download our sensory maps before you visit.

    Upper Floor

    Ground Floor

    Lower Floor and Basement

Door handle

Get in touch

If you have any other needs which we have not covered or have feedback on any of the above, please let us know so that we can do our very best to give you full and equal access to our site.

Get in touch

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