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Frequently asked questions

We’re always here to help.

 If you have any questions about your visit which aren’t answered by our FAQs, please don’t hesitate to contact us. We’d be happy to help.

 

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Accessibility information

Visit our accessibility page for more information.

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Tickets

  • What’s included in my general admission ticket?
    • The Castle’s glorious grounds, where you can follow a variety of brand-new self-led trails, suitable for all the family.
    • Our amazing, naturally constructed adventure playground, Hood’s Hideout, which promises hours of fun and discovery for children of all ages, all year round.
    • World-leading exhibition spaces, bringing to life 1,000 years of Nottingham’s rebellious history and showcasing world-class art; the Rebellion Gallery, Early Nottingham Craft Gallery, Nottingham Lace Gallery, Collections Gallery, Art Gallery and the Museum of the Mercian Regiment Gallery.
    • “Hello, My Name is Paul Smith” – an exhibition on the extraordinary world of Paul Smith, and the first of an ever-changing programme of must-see exhibitions and pioneering works from a range of international artists in our Temporary Exhibitions space.
    • The Lab – a unique and special space which brings together the rich stories of Nottingham Castle and the daring, creative minds of Nottingham Trent University.
    • The beautiful Terrace Café, situated inside the magnificent Ducal Palace, with panoramic views of the city and beyond.
  • Can I visit the Castle for free?

    Visitors don’t need to purchase a ticket to gain entry to our Visitor Centre. Here, you can browse beautiful bespoke products sourced from artisan makers, and refuel in the Coffee Shop, with a light bite or snack. Visitors will need to purchase a general admission ticket to access the Caste grounds, including Hood’s Hideout adventure playground, and the Castle. Admission to Robin Hood Adventures and Cave Tours are bookable in addition to your general admission ticket.

  • Can I buy tickets online?

    Yes, tickets are available to purchase online here. Please note, we are only able to accept telephone bookings in special circumstances.

  • Do I get a discount for booking online?

    Yes, there is a 10% discount on general admission tickets if you book online in advance of your visit. You must book at least two hours before your visit for the 10% discount to be applied to your general admission tickets.

    The discount applies to general admission tickets only. Robin Hood Adventures and Cave Tour tickets are not included in this offer.

  • Can I show my ticket on my mobile?

    Yes, we accept tickets shown on mobile phones or tablet devices.

  • Can I alter the date of my ticket once purchased?

    Admission tickets purchased online are only valid for use on the date and time shown.

  • Do you issue refunds?

    We understand that sometimes circumstances change. If you are no longer able to visit us on the date that you have booked, we politely request that where possible, you reschedule your booking by contacting us at bookings@nottinghamcastle.org.uk.

    If this is not possible, please let us know the reason why. Refunds will be issued on a case by case basis.

    Please note that in the event of forced closure, the above will not apply.

     

  • Do you offer group discounts?

    Yes. For groups of 15 people or more, we offer a discount on our ticket price. For more information on group visits, please go to Group Bookings.

  • I’ve forgotten the password for my ticketing account – what do I do?

    If you’ve created an account to purchase Castle tickets before but cannot remember the password, there is an option to reset it when you’re prompted to login. Just click ‘forgotten password?’ And a new password will be sent to the email address linked to your account.

  • What are your ticket terms and conditions?

    You can read our ticket terms and conditions on our tickets page.

Visiting

  • Safety measures in place

    We want to make sure your visit is as safe, relaxing and enjoyable as possible. As such, we will continue to operate the following Covid-19 guidelines:

    • Tickets are available to purchase online to help us keep Nottingham Castle ‘Covid secure’ and minimise delays.
    • Our staff will be wearing face masks, or be behind screens, while some will also wear visors. We ask all visitors to wear a mask when they enter any building or cave. Don’t worry, if you forget your mask, we have plenty.
    • Acrylic screens are in place at our payment points, and we ask that visitors use contactless/card payments wherever possible to avoid the handling of cash.
    • Hand sanitiser is freely available – there are hand sanitiser stations and hand washing facilities throughout the building.
    • Floor signage is in place to assist visitors and staff to navigate safely around the building and help respect social distancing.
    • We have increased the frequency and breadth of cleaning routines.


    Nottingham Castle Trust hopes that our visitors will support our position and help us to keep them and our staff as safe as possible.

    If you have any concerns before your visit, please do contact us.

  • Can I smoke at Nottingham Castle?

    No. Nottingham Castle and its associated grounds are all non-smoking areas.

  • Can I bring my dog?

    Assistance guide dogs and support dogs are permitted on-site and in the Castle. All other well-behaved dogs (and owners) are allowed in the grounds and in the outdoor spaces at both the Coffee Shop and Terrace Café but are not allowed inside the Castle or the Visitor Centre. We politely ask that owners clean up after their dogs.

  • Can I bring a pram or pushchair?

    Yes. We welcome families including their prams and pushchairs to Nottingham Castle. There are buggy parks if you wish to use them. All property is left at your own risk.

  • Is there a minimum age restriction?

    We welcome all visitors to Nottingham Castle. We ask that children (under the age of 16) are accompanied by an adult at all times. Where children are visiting for learning or community engagement activities, please contact the booking teams for further information.

  • Can I take photos and film on site?

    Photography is permitted at Nottingham Castle for personal or private use only. This excludes touring and temporary shows,  such as “Hello, My Name is Paul Smith”, which have their own photography policies. In addition to this:

    The use of flash, camera supports and selfie sticks is not permitted.
    It is your responsibility to ensure copyright and other laws are not infringed.
    Filming requires prior permission.
    If using a camera, please be considerate of other visitors. Please only photograph or film people with their consent.

    Commercial film and photography must gain consent first.

    If you would like to film and/or take photographs in our galleries, please complete and return either an exhibition photography form or filming and photography request form.

  • Is WIFI available?

    WIFI is available inside both the Coffee Shop in the Visitor Centre and the Terrace Café. We aim to make sure that WIFI is accessible across our entire site soon.

  • Where is the coach drop off point?

    The coach drop-off point is located on Peveril Drive (NG7 1DE).

  • Can I bring my own food and drink?

    There are two cafés at Nottingham Castle, which serve a range of freshly prepared snacks, meals and drinks. We allow you to bring your own food for picnics inside the Castle grounds. We request that you do not consume your own food in our cafés or within the buildings.

  • Can I store my luggage at the Castle?

    Unfortunately, we do not have space to store luggage or coats at the Castle, so we advise you do not bring any large luggage with you.

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