Frequently asked questions
Tickets
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Can I buy tickets online?
Yes, tickets are available for online purchase here.
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Can I show my ticket on my mobile?
Yes, we accept tickets shown on mobile phones or tablet devices.
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Can I alter the date of my ticket once purchased?
Admission tickets purchased online are only valid for use on the date and time shown.
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Do you issue refunds?
We understand that sometimes circumstances change. If you are no longer able to visit us on the date that you have booked, we politely request that where possible, you reschedule your booking by contacting us at bookings@nottinghamcastle.org.uk.
If this is not possible, please let us know the reason why. Refunds will be issued on a case by case basis.
Please note that in the event of forced closure, the above will not apply.
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Do you offer group discounts?
Yes. For groups of 15 people or more, we offer a discount on our ticket price. For more information on group visits, please go to Group Bookings.
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What are your ticket terms and conditions?
You can read our ticket terms and conditions on our tickets page.
Visiting
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Safety measures in place
We want to make sure your visit is as safe, relaxing and enjoyable as possible. As such, we will continue to operate the following Covid-19 guidelines after 19 July and until the end of August (to be reviewed)
- Online ticketing – Tickets are available to purchase online to help us keep Nottingham Castle ‘Covid secure’ and minimise delays.
- Visitors are encouraged to download the NHS COVID-19 Test and Trace app prior to arrival and ‘check-in’ by scanning the QR code available at the Visitor Centre.
- Face coverings – Our staff will be wearing facemasks or be behind screens. Some will also wear visors. We ask all visitors to wear a mask when they enter any building or cave when visiting too. Don’t worry, if you forget your mask, we have plenty.
- Adding acrylic screens at our payment points and asking all visitors to use contactless/card payments wherever possible to avoid the handling of cash.
- Making hand sanitiser freely available.
- Creating safe queuing areas and limiting the number of visitors in our shops and cafés.
- Adding floor signage to assist visitors and staff to respect social distancing. Please help us to keep you and our staff safe by following our guidance in these areas.
- Increasing the frequency and breadth of cleaning routines.
Nottingham Castle Trust hopes that our visitors will support our position and help us to keep them and our staff as safe as possible at this time.
If you have any concerns before your visit, please do contact us.
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Can I smoke at Nottingham Castle?
No. Nottingham Castle and its associated grounds are all non-smoking areas.
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Can I bring my dog?
Assistance guide dogs and support dogs are permitted on-site and in the Castle. All other well-behaved dogs (and owners) are allowed in the grounds and in the outdoor spaces at both the Coffee Shop and Terrace Café but are not allowed inside the Castle or the Visitor Centre. We politely ask that owners clean up after their dogs.
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Can I bring a pram or pushchair?
Yes. We welcome families including their prams and pushchairs to Nottingham Castle. There are buggy parks if you wish to use them. All property is left at your own risk.
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Is there a minimum age restriction?
We welcome all visitors to Nottingham Castle. We ask that children (under the age of 16) are accompanied by an adult at all times. Where children are visiting for learning or community engagement activities, please contact the booking teams for further information.
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Can I take photos and film on site?
Photography is permitted at Nottingham Castle for personal or private use only. This excludes touring and temporary shows, such as “Hello, My Name is Paul Smith”, which have their own photography policies. In addition to this:
The use of flash, camera supports and selfie sticks is not permitted.
It is your responsibility to ensure copyright and other laws are not infringed.
Filming requires prior permission.
If using a camera, please be considerate of other visitors. Please only photograph or film people with their consent.Commercial film and photography must gain consent first.
If you would like to film and/or take photographs in our galleries, please complete and return either an exhibition photography form or filming and photography request form.
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Is Wi-Fi available?
Wi-Fi is available inside both the Coffee Shop in the Visitor Centre and the Terrace Café. We aim to make sure that Wi-Fi is accessible across our entire site soon.
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Where is the coach drop off point?
The coach drop-off point is located on Peveril Drive (NG7 1DE).
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Can I bring my own food and drink?
There are two cafés at Nottingham Castle, which serve a range of freshly prepared snacks, meals and drinks. We allow you to bring your own food for picnics inside the Castle grounds. We request that you do not consume your own food in our cafés or within the buildings.
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Can I store my luggage at the Castle?
Unfortunately, we do not have space to store luggage or coats at the Castle, so we advise you do not bring any large luggage with you.