Frequently asked questions
Can I buy tickets online?
Yes, you will be able to buy our tickets online when they are available.
Can I show my ticket on my mobile?
Yes, we accept tickets shown on mobiles or tablet devices.
Can I alter the date of my ticket once purchased?
Admission tickets purchased online are only valid for use on the date and time shown.
Do you issue refunds?
To cancel your tickets in accordance with your legal right to do you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at firstname.lastname@example.org. Please include details of your order to help us to identify it. Your cancellation is effective from the date you send us the e-mail.
Do you offer group discounts?
For groups of 15 or more, we offer a discount on our ticket price. For more information on group visits, please go to Group Bookings.
What are your ticket terms and conditions?
You can read our ticket terms and conditions on this page.
Can I smoke at Nottingham Castle?
Nottingham Castle and its associated grounds are all non-smoking areas.
Can I bring my dog?
Assistance guide dogs and support dogs are permitted on site and in the Castle. All other well behaved dogs (and owners) are allowed in the grounds and in the outdoor spaces at both the Coffee Shop and Terrace Café but are not allowed inside the Castle or Visitor Centre. We politely ask that owners clean up after their dogs.
Can I bring a pram or pushchair?
We welcome families including their prams and pushchairs to Nottingham Castle. There are buggy parks if you wish to use them. All property is left at your own risk.
Is there a minimum age restriction?
We welcome all visitors to Nottingham Castle. We ask that children (under the age of 16) are accompanied by an adult at all times. Where children are visiting for learning or community engagement activities, please contact the booking teams for further information.
Can I take photos and film on site?
Photography is permitted at Nottingham Castle for personal or private use. Commercial film and photography must gain consent first.
Is Wi-Fi available?
Wi-fi is available inside both our Coffee Shop in the Visitor Centre and in the Terrace Café. We aim to ensure Wi-fi is accessible across our entire site.
Where is the coach drop off point?
The coach drop off point is located on Peveril Drive.
Can I bring my own food and drink?
There are two cafés at Nottingham Castle serving a range of freshly prepared snacks and meals and drinks. We allow you to bring your own food for picnics in the Castle grounds. We request that you do not consume your own food in our cafés or within the buildings.