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Frequently asked questions

Tickets

  • What’s included in my general admission ticket?

    The Castle’s grounds, where you can follow a variety of self-led trails, suitable for all the family, plus Hood’s Hideout, a naturally constructed adventure playground, which promises hours of fun and discovery.

    Our exhibition spaces: Robin Hood Adventures, the Rebellion Gallery, Early Nottingham Craft Gallery, Nottingham Lace Gallery, Collections Gallery, Art Gallery and the Museum of the Mercian Regiment Gallery. Our Temporary Exhibitions space, showcasing a programme of must-see exhibitions and pioneering works. The Lab, a unique space which brings together the rich stories of Nottingham Castle and the daring, creative minds of Nottingham Trent University.

    The beautiful Terrace Café, situated inside the magnificent Ducal Palace, with panoramic views of the city and beyond.

    Cave Tours are bookable in addition to your general admission ticket.

  • Can I visit the Castle for free?

    You will need to purchase a general admission ticket to access the Caste grounds, including Hood’s Hideout adventure playground, the Castle and Robin Hood Adventures. Cave Tours are bookable in addition to your general admission ticket.

    You don’t need a ticket to gain entry to our Visitor Centre where you can browse in the Castle Shop, and refuel in the Coffee Shop, with a light bite or snack.

  • Can I buy tickets online?

    Yes, tickets are available to purchase online. Tickets can be shown on mobile phones or tablet devices.

    Please note, we are only able to accept telephone bookings in special circumstances.

    You can read our ticket terms and conditions on our tickets page.

  • Do you issue refunds?

    We understand that sometimes circumstances change. If you are no longer able to visit on the date that you have booked, please contact bookings@nottinghamcastle.org.uk within seven days of your visit date to reschedule your booking.

     

     

  • Do you offer group discounts?

    Yes. For groups of 15 people or more, we offer a discount on our ticket price. For more information on group visits, please go to Group Bookings.

  • I’ve forgotten the password for my ticketing account – what do I do?

    If you’ve created an account to purchase Castle tickets before but cannot remember the password, there is an option to reset it when you’re prompted to login. Just click ‘forgotten password?’ And a new password will be sent to the email address linked to your account.

Visiting

  • What are your current Covid-19 safety measures?

    Whilst the government has removed all legal regulations related to Covid-19, your health and safety remains our top priority.

    We are conscious that the Covid-19 virus remains in the community and some visitors may wish to continue with certain measures and/or be more vulnerable than others. We therefore ask you to respect this and follow government guidance, recommending that you continue to wear a face covering in crowded and enclosed spaces, where you may come into contact with others you do not normally meet.

    We continue to provide hand sanitiser, and encourage you to wash your hands regularly and use automated payment processes where possible.

  • Can I smoke at Nottingham Castle?

    No. Nottingham Castle and its associated grounds are all non-smoking areas.

  • Can I bring my dog?

    Assistance guide dogs and support dogs are permitted on-site and in the Castle. All other well-behaved dogs (and owners) are allowed in the grounds and in the outdoor spaces at both the Coffee Shop and Terrace Café but are not allowed inside the Castle or the Visitor Centre. We politely ask that owners clean up after their dogs.

  • Can I bring a pram or pushchair?

    Yes. We welcome families including their prams and pushchairs to Nottingham Castle. There are buggy parks if you wish to use them. All property is left at your own risk.

  • I’ve heard the Castle has beehives onsite. Where are they located?

    We have four beehives located in a fenced-off area on the west side of the Middle Bailey. The hives are  protected by a fine mesh. Buckfast bees produce high yields of honey and are known to be peaceful in nature. The hives receive weekly health checks from an apiarist.

    You may see the bees in this area, but please do not disturb them, they are hard at work. Bees can cause a painful sting. If you are allergic to bee stings, a sting can be fatal.

  • Is there a minimum age restriction?

    We welcome all visitors to Nottingham Castle. We ask that children (under the age of 16) are accompanied by an adult at all times. Where children are visiting for learning or community engagement activities, please contact the booking teams for further information.

  • Can I take photos and film on site?

    Photography is permitted at Nottingham Castle for personal or private use only. This excludes touring and temporary shows,  such as “Hello, My Name is Paul Smith”, which have their own photography policies. In addition to this:

    The use of flash, camera supports and selfie sticks is not permitted.
    It is your responsibility to ensure copyright and other laws are not infringed.
    Filming requires prior permission.
    If using a camera, please be considerate of other visitors. Please only photograph or film people with their consent.

    Commercial film and photography must gain consent first.

    If you would like to film and/or take photographs in our galleries, please complete and return either an exhibition photography form or filming and photography request form.

  • Is WIFI available?

    WIFI is available inside both the Coffee Shop in the Visitor Centre and the Terrace Café. We aim to make sure that WIFI is accessible across our entire site soon.

  • Where is the coach drop off point?

    The coach drop-off point is located on Peveril Drive (NG7 1DE).

  • Can I bring my own food and drink?

    There are two cafés at Nottingham Castle, which serve a range of freshly prepared snacks, meals and drinks. We allow you to bring your own food for picnics inside the Castle grounds. We request that you do not consume your own food in our cafés or within the buildings.

  • Can I store my luggage at the Castle?

    Unfortunately, we do not have space to store luggage or coats at the Castle, so we advise you do not bring any large luggage with you.

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