Frequently asked questions

Yes, we accept tickets shown on mobile phones or tablet devices.

Admission tickets purchased online are only valid for use on the date and time shown.

Yes. To cancel your tickets – under your legal right to do so – you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at hello@nottinghamcastle.org.uk. Please include details of your order to help us to identify it. Your cancellation is effective from the date you send us the e-mail.

Yes. For groups of 15 people or more, we offer a discount on our ticket price. For more information on group visits, please go to Group Bookings.

You can read our ticket terms and conditions on our tickets page.

Assistance guide dogs and support dogs are permitted on-site and in the Castle. All other well-behaved dogs (and owners) are allowed in the grounds and in the outdoor spaces at both the Coffee Shop and Terrace Café but are not allowed inside the castle or the Visitor Centre. We politely ask that owners clean up after their dogs.

Yes. We welcome families including their prams and pushchairs to Nottingham Castle. There are buggy parks if you wish to use them. All property is left at your own risk.

We welcome all visitors to Nottingham Castle. We ask that children (under the age of 16) are accompanied by an adult at all times. Where children are visiting for learning or community engagement activities, please contact the booking teams for further information.

Photography is permitted at Nottingham Castle for personal or private use only. Commercial film and photography must gain consent first.

Wi-Fi is available inside both the Coffee Shop in the Visitor Centre and the Terrace Café. We aim to make sure that Wi-Fi is accessible across our entire site soon.

The coach drop-off point is located on Peveril Drive (NG7 1DE).

There are two cafés at Nottingham Castle, which serve a range of freshly prepared snacks, meals and drinks. We allow you to bring your own food for picnics inside the Castle grounds. We request that you do not consume your own food in our cafés or within the buildings.

Unfortunately, we do not have space to store luggage or coats at the Castle, so we advise you do not bring any large luggage with you.