Front of House Volunteer – Nottingham Castle

Why we want you

We are looking for people to work alongside our front of house staff to help ensure the smooth running of our sites when they are open to the public. Volunteers provide a friendly face to our visitors, answer practical questions, assist staff in gallery and museum areas, act as room stewards, and occasionally help with events.

What you will be doing

• Presenting a welcoming and professional image to all visitors.
• Gallery stewarding and ensuring the safety of our collections.
• Provide information on our exhibitions and activities, as well as directions to our galleries and other facilities.
• Talking to visitors and helping to increase the public’s understanding of our collections.
• Back-marking heritage tours.
• Supporting with activities and events
• Willingness to occasionally work outdoors for special events.

The skills you need

• Have enthusiasm for arts, heritage and museums and willingness to learn.
• Excellent communication skills.
• Reliable, well presented, polite and with good time keeping.
• Have a flexible approach to working alone or as part of a team.
• Ability to take and act on instruction from staff and Lead Volunteers.
• Ability to provide a warm friendly welcome to all visitors as the public face of the site.

What’s in it for you

• Learn more about the history and heritage of our sites and collections.
• Build your experience of working in galleries, museums, heritage, and visitor experience.
• Get discounts in our cafés and shops, free tea and coffee while volunteering
• Learn new skills and gain confidence in a work environment.
• Meet new people and have the opportunity to socialise with fellow volunteers in a team from all backgrounds and ages.
• Chance to share your passion for history with the public